The Nigerian Electricity Regulatory Commission (NERC) has reiterated its stance against the forceful migration of customers to estimated billing by electricity distribution companies (DisCos).
NERC emphasized that such actions violate existing regulations, particularly for customers already on metered billing.
DisCos are required to replace faulty or obsolete meters at no cost to the customer and cannot shift metered users to estimated billing as a default solution.
NERC has also issued penalties in the past for DisCos that failed to comply with capping orders on estimated billing, underscoring its commitment to protecting consumers from arbitrary and excessive charges. In 2024, NERC sanctioned 11 DisCos with fines amounting to ₦10.5 billion due to non-compliance with these regulations.
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